1. Privacy
- We won't give your details to anyone.
- We don't keep your credit card details. Our friend Danny who did this website also works for large corporate customers and insisted on the highest level of security for us.
2. Payment
If you are paying by credit card
- We don't charge credit card fees.
- If your credit card doesn't work, this is probably because your bank is suspicious and has refused the payment. Please call your bank and ask them to allow it, then try again.
If you are paying by Bank Transfer or Electronic transfer or BACS transfer in £ (British Pounds)
(This account is located in the UK)
Account name: Procson
Sort Code: 403426 (HSBC,101 St James St, Newport, Isle of Wight PO30 1HX )
Account number: 31686704
If you are paying from outside the UK, you will need this:
IBAN: GB42HBUK40342631686704
BIC: HBUKGB4166T
If you are paying by cheque
- Please make cheques payable to 'Procson'.
Personal and church/ company cheques in GBP (British Pounds) all ok.
- Please send/ post to the address above.
3. Timing
- Orders are normally sent within 48 hours.
- We use a door to door freight service. We try to make it as easy as possible (we know you are going to tell your friends about it!).
- We will e-mail tracking when your order is sent.
- Shipping times- Normal freight takes about 2-7 days. Express freight is quicker. See the freight times chart on the 'How to Buy' page on our website for more details.
4. Duties and taxes-
UK/European Union
We have a small UK office- and warehouse- so anything you order from this website will be sent from the UK.
If you order from www.procson.co.uk and you are in the UK, your order will be sent out from the UK, so you will not be charged VAT.
If you order from www.procson.co.uk and you are in the EU, your order will be sent out from the UK.
Since Brexit, some EU countries are charging VAT/ Mehrwertsteuer/ sales tax. Some are not charging this. You will possibly need to pay VAT to your country’s customs as it arrives.
We keep our most popular items in stock in the UK. If you see something on your Australian website that is not on the UK website, you can order from www.procson.com.au. This will be sent from Australia however- so you may need to pay VAT or sales tax. This is charged by your government. Unfortunately this is out of our control, so you will need to pay it.
Other European countries (not EU) (for example Switzerland)
You can order from www.procson.co.uk or www.procson.com.au.
In this case you may be charged VAT or sales tax (Mehrwertsteuer) etc. This is charged by your government. Unfortunately this is out of our control, so you will need to pay it.
5. Terms and Conditions
- Payment due before goods are sent.
- Goods will become wholly the property of the purchaser when full payment has cleared.
- Every effort has been made to ensure our products are safe to use, however as our products are used in circumstances beyond our control, we cannot accept any liability for the product or consequences of the use of the product.
6. Packing
The box is long and thin with a handle.
Our church lecterns pack flat. This makes them cheaper to send and avoids damage in transit (can you imagine how big the box would need to be if they didn't pack down- there would be so much air!). The box is surprisingly small. For example, the Arc lectern fits into a box 104cm long x 8cm wide x 52cm high (41" long x 3 " wide x 21" high). The Arc church lecterns and tables are easy to assemble. A Korean customer once commented that the person assembling theirs couldn't read the instructions (they couldn't speak english), but had it assembled in less than 10 minutes.
If you are attending the Hillsong conference, Colour conference, or are otherwise in Sydney, let us know. We can arrange to get one of our church lecterns to you, so you can check it in for your return flight. Because the box has a handle, and is relatively small, it is easy to take with you.
7. Countries other than the UK/ Europe
USA customers: www.procson.com
UK customers: www.procson.co.uk
New Zealand: www.procson.co.nz
Australia and rest of the world: www.procson.com.au
USA
- We have dedicated USA website- www.procson.com. This has a USA domiciled credit card facility to avoid problems. (it took us many years to get this established- the US security laws are very strict)
- Duties: Australia has a free trade agreement with the USA (AUSFTA), so we do not expect there to be any duty charged by US customs. To our knowledge, none of our numerous US customers have been charged duty.
- Sales tax: we don’t charge sales tax. US customs may want to charge it (on behalf of your state).
- If you are a church: to avoid state sales tax, you may need to mention your sales tax exemption number if you have one. If you have it easily available, please include this in the comments section above or e-mail this to us (then we can include it on the customs declaration). It is mostly not needed, but can be helpful just in case.
- If you are a business: you may need to pay sales tax, but you can claim it back like you would other sales tax expenses when you do your tax return.
- If buying as an individual: you may need to pay it.
We find it is rare however, that customers need to pay sales tax.
Canada
We suggest you order from www.procson.com.au. The Australian dollar and Canadian dollar are normally very close in value.
If you prefer, you can still order from www.procson.com in USD.
Either way, your order will be sent from Australia.
You may need to pay Canadian GST (about 5%) to the Canadian government. You can normally claim this back from the government at tax time (as you would for other things you buy).
Australia
We make our pulpits in Australia!
Please order from www.procson.com.au
New Zealand
The owner (Stephen Procter) grew up in NZ and knows what it is like as a Kiwi trying to order from overseas, so we have a special website for NZ customers. Please order from www.procson.co.nz if you are paying by internet transfer
or www.procson.com.au if you are paying by credit card (Hint- you get a better exchange rate if you order at www.procson.co.nz and pay by internet transfer).
Other countries; Singapore, HK, Indonesia, Malaysia, Nigeria+ Africa, South Africa, South America (Argentina/ Brazil/ Chilie/ Mexico)
We suggest you order from www.procson.com.au
If you prefer, you can still order from www.procson.com, or www.procson.co.uk
African countries: we send often to countries like Nigeria. Please order from www.procson.com.au
South American countries sometimes have high duties/ taxes. If you have questions about this please contact us.
Many South American churches order from www.procson.com or www.procson.com.au. We then send their pulpit to the USA (to a friend). They collect it and take it back by plane or car.
Are you from a high duty country- are you visiting the UK or Australia? or do you have a friend in the USA?
If you are going to South America, Africa, or another country with high duties, you might want to take a lectern with you. Many customers also take pulpits with them home from the UK or Australia. Other customers get their pulpit sent to a friend in the USA, then collect it from there . This works well because the box is easy to carry and not heavy (it has a handle).
A lectern is 12kg in a box (size 104cm x 8cm x 52cm). You can easily check this in with the airline (like a suitcase).
An water table is approximately 8kg in a box (72 x 8 x 52cm). You can easily check this in with the airline as you would your suitcases.
99% of the time your government won't charge duties/ taxes at the airport when you arrive home. We have many customers who do this. We always travel with pulpits when going overseas.
